Founded in 2011, CPOMS has a proven track record in producing market-leading products. With significant growth in recent years within the UK, we have moved into new markets in North America through our acquisition by Raptor Technologies–the U.S. leader in school safety software. Now is an ideal time to join us on our new journey, with all the opportunities that it will bring. Our employees are enthusiastic and passionate people who are driven to make a difference supporting the safety and peace of mind for everyone in their communities.

Main Purpose

Responsible for:

· The implementation of CPOMS and other related systems

· Delivering the highest levels of customer satisfaction

· Complying with data privacy legislation

Main Responsibilities

Customer Service

Responsible for:

· Supporting the Professional Services Manager and the wider Team with all administration tasks.

· Processing Orders

· Sanity checking information

· Setting up of CPOMS and other related systems

· Updating and maintaining customer databases using Salesforce and internal systems.

· Managing the Professional Services email inbox and actioning all correspondence.

· Delivery of CPOMS StaffSafe SCR sessions as and when required.

· Emailing and answering/making telephone calls relating to the implementation and usage of systems as well as other Professional Services duties.

· Delivering the highest levels of customer satisfaction both internally and externally.

· Contributing fairly to all departmental goals.

Leadership

Responsible for:

· Behaving in a manner that supports the Company values and being a great role model

· Own personal development & tracking own performance

Privacy

Responsible for:

· Attending training, listening to guidance & communications and other resources to understand your responsibilities in relation to the processing and protection of Personal Information and comply with the CPOMS Privacy Policy

· Being aware of how to identify risks and the regulatory requirements relating to Personal Information processed and implementing appropriate measures to mitigate and manage them

Policies

· Responsible for complying with all Company rules, policies & procedures

Other

· The job holder is required to carry out any other reasonable duties as required by the Director of Customer Service & Sales.

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• The chance to work within a team of hard-working, passionate people.
• Great job satisfaction from seeing the difference you make in the world of Safeguarding.
• A dedicated well-being team (who surprise us every now and then with yummy treats, social lunchtimes and much more!).
• Townhall meetings hosted by our parent company.
• Development Reviews (1 Month, 3 Month and 6 Months initially).
• Full Time Staff are entitled to 34 days paid holiday per annum (this includes 8 Bank and Public Holidays).
• Employee referral scheme for recommending a friend (once they’ve successfully completed their 6 month probationary period).
• Smart casual dress code.
• On-site parking.
• Company pension scheme.