• You join the gold standard in school safety software
• You will join a company where innovation and customer collaboration are part of our everyday that drives new product development to help keep kids safe
• You will work with diverse teams with some of the best minds in the industry
• We are committed to supporting your learning
• We are committed to supporting a healthy work-life balance

We are passionate about our mission "to protect every child, every school, every day".

What is the opportunity?

The Implementation Specialist is a key position to support Raptor Technologies’ continued growth. The Implementation Specialist will focus on becoming an expert in the products Raptor provides and working closely with customers to configure the system to meet their needs. The compensation for this position will be based on experience and will be comprised of a base salary and annual performance bonus.

Job Duties & Responsibilities:

• Meets with customers following the sale to demonstrate features and functions of the software.
• Completes system configuration tasks as assigned by manager.
• Manages routine implementations with small-market customers.
• Demonstrates well-rounded knowledge of Raptor products.
• Adheres to departmental process and procedure and maintains systems of record. 
• Configure and customize software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe and SchoolPass according to client requirements.
• Send recap emails to provide clients with summaries of the call, additional resources and relevant information.
• Maintain accurate and up-to-date records in Salesforce, ensuring proper data entry.
• Conduct product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules.

Must Haves:

• Bachelor’s degree in a Business related or technical field.
• 1-3 years of relevant experience in a project management and customer centric role.
• Strong knowledge of software and applications.
• Technical knowledge and experience.
• Excellent leadership and confidence giving others direction.
• Customer focus.
• Attention to detail with strong problem-solving skills.
• Strategic and analytical thinking.
• Excellent Communication Skills – written and oral.
• Be able to travel up to 75%.

Nice to Haves:

• K-12 software experience.
• Adobe Photoshop

Besides being part of the Raptor Pack, we care about each other, making a difference in our communities and achieving a success that is mutual.

• Career advancement opportunities.
• Exposure to strong mentorship and leadership.
• Professional development reimbursement.
• Flexible paid time off.
• Paid maternity/paternity leave.
• Pet insurance.
• 11 Paid holidays.
• Workplace flexibility.
• Affordable health coverage (medical, dental, vision).
• 401(k) employer contribution to help you plan for the future.

Raptor Technologies is an Equal Opportunity Employer and embraces diversity of every kind.

Company Overview

How did Raptor become the nation’s leading provider of integrated school safety solutions? It started when we had the vision to build the first web-based visitor management system designed specifically for K-12. That system, Raptor Visitor Management, is now trusted to protect more schools than all other K-12 visitor management systems combined. Today, Raptor is trusted by over 52,000 K-12 schools globally, representing more than 5,000 districts. Every school day, Raptor screens over 350,000 visitors, flags 75 sex offenders, and alerts schools of 150 child custody issues.

But we didn’t stop there, Raptor has grown into a fully integrated school safety software suite that enables schools to not only screen visitors, but also screen and track volunteers, report on drills, respond to emergencies, and reunite families. Raptor Technologies is setting the standard for school safety by carrying out its mission to protect every child, every school, every day.